Holiday Ordering Deadlines for 2010

Sunday April 4th - Easter - make custom orders by March 19th and order in stock items by March 28th .

Sunday May 9th - Mothers Day - make custom orders by April 23rd and order in stock items by May 2nd.

Sunday June 20th - Fathers Day - make custom orders by June 4th and order in stock items by June 13th.

Sunday September 12th - Grandparents Day - make custom orders by August 27th and order in stock items by September 5th.

Wednesday December 1st - Hanukkah - make custom orders by November 12th and order in stock items by November 24th.

Christmas December 25, 2010 make custom orders by December 1st and order in stock items by December 16th.

Kwanzaa December 26 - Jan 1 make custom orders by December 1st and order in stock items by December 16th.

St. Valentines Day February 14 make custom orders by January 20th and order in stock items by February 7th

*Note - Normally Custom made orders will ship in 1-2 weeks. In Stock Items ship in 1-2 Business days.

Payment - For your convenience I accept Papal , personal checks and money orders. Please make check out to Amy Genz and mail to 29415 Hamm Rd., Eugene, OR 97405.

Shipping - We ship USPS First Class Mail, unless otherwise arranged. USPS delivers Monday through Saturday. Seoul Identity ships within the United States and for an additional charge to countries outside the US. Custom made orders will ship in 1-3 weeks. In Stock Items ship in 1-2 Business days. Due to the size of our company, Seoul Identity also reserves the right to limit quantities and or extend shipping schedules. You will be contacted if your order will take longer than expected to ship.

Money Back Guarantee and Returns - If there is an issue, please contact me withn 2 weeks of recieving your item. Although most items are custom made, if you are not happy with your Seoul Identity purchase you may return it for a replacement or full refund of the purchase price. If you receive an item you did not order, email me and I will take care of the problem immediately and always to your satisfaction. Returns: Mail to: Seoul Identity, 29415 Hamm Rd., Eugene, OR 97405. Phone (541) 554-7507

Damaged Shipments Policy - Our shipping department (me) takes great pride in their low damage rate, but damages do sometimes happen. If you receive a damaged package, please email or call me. I will reship the damaged item(s) as soon as possible.