Holiday Ordering Deadlines for 2012

Christmas December 25, make custom orders by December 14th and order in stock items by December 17th.

Kwanzaa December 26 - Jan 1 make custom orders by December 14th and order in stock items by December 18th.

Holiday Ordering Deadlines for 2013

St. Valentines Day February 14 make custom orders by February 1st and order in stock items by February 7th

Easter March 31st, make custom orders by March 15th and order in stock items by March 24th

Mothers Day May 12th, make custom orders by April 26th and order in stock items by May 5th

Fathers Day June 16th, make custom orders by May 31st and order in stock items by June 9th

National Grandparents Day September 8th, make custom orders by August 23th and order in stock items by September 2nd

Chanukah Start November 28th, make custom orders by November 15th and order in stock items by November 17th

Christmas December 25, make custom orders by December 14th and order in stock items by December 17th.

Kwanzaa December 26 - Jan 1 make custom orders by December 14th and order in stock items by December 18th.

*Note - Normally Custom made orders will ship in 1-2 weeks. In Stock Items ship in 1-2 Business days.

Payment - For your convenience I accept Papal , personal checks and money orders. Please make check out to Amy Genz and mail to 29415 Hamm Rd., Eugene, OR 97405.

Shipping - We ship USPS First Class Mail, unless otherwise arranged. USPS delivers Monday through Saturday. Seoul Identity ships within the United States and for an additional charge to countries outside the US. Custom made orders will ship in 1-3 weeks. In Stock Items ship in 1-2 Business days. Due to the size of our company, Seoul Identity also reserves the right to limit quantities and or extend shipping schedules. You will be contacted if your order will take longer than expected to ship.

Money Back Guarantee and Returns - If there is an issue, please contact me withn 2 weeks of recieving your item. Although most items are custom made, if you are not happy with your Seoul Identity purchase you may return it for a replacement or full refund of the purchase price. If you receive an item you did not order, email me and I will take care of the problem immediately and always to your satisfaction. Returns: Mail to: Seoul Identity, 29415 Hamm Rd., Eugene, OR 97405. Phone (541) 554-7507

Damaged Shipments Policy - Our shipping department (me) takes great pride in their low damage rate, but damages do sometimes happen. If you receive a damaged package, please email or call me. I will reship the damaged item(s) as soon as possible.