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Cousin - Plum - KFDS
Cousin - Plum - KFDS
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Ordering, Payment, Shipping & Returns Ordering, Payment, Shipping & Returns

Holiday Ordering Deadlines for 16-17

2016

Solstice December 21st, make custom orders by December 9th and order in stock items by December 11th

Hanukkah Start December 25th, make custom orders by December 9th and order in stock items by December 18th

Christmas December 25th, make custom orders by December 9th and order in stock items by December 18th

Kwanzaa Start December 25th, make custom orders by December 9th and order in stock items by December 18th

2017

St. Valentines Day February 14 make custom orders by January 29th and order in stock items by February 7th

Easter April 16th, make custom orders by March 31st and order in stock items by April 9th

Mothers Day May 14th, make custom orders by April 30th and order in stock items by May 7th

Fathers Day June 18th, make custom orders by June 2nd and order in stock items by June 11th

Grandparents Day September 10th, make custom orders by August 25th and order in stock items by September 3rd

Solstice December 21st, make custom orders by December 9th and order in stock items by December 11th

Hanukkah Start December 13th-20th, make custom orders by November 24th and order in stock items by December 3rd

Christmas December 25th, make custom orders by December 8th and order in stock items by December 17th

Kwanzaa Start December 26th-January 1, make custom orders by December 8th and order in stock items by December 17th

*Note - Normally Custom made orders will ship in 1-2 weeks. In Stock Items ship in 1-3 Business days.

Payment - I accept Papal , personal checks and money orders. Please make check out to Amy Genz and mail to 29415 Hamm Rd., Eugene, OR 97405.

Shipping - We (I) ship USPS Priority Mail, unless otherwise arranged. USPS delivers Monday through Saturday. Seoul Identity ships within the United States and, for an additional charge, to countries outside the US. Custom made orders ship in 1-3 weeks. In Stock Items ship in 1-3 Business days. Due to the size of our company, Seoul Identity also reserves the right to limit quantities and or extend shipping schedules. You will be contacted if your order will take longer than expected to ship.

Money Back Guarantee and Returns - If there is an issue, please contact me within 2 weeks of receiving your item. Although most items are custom made, if you are not happy with your Seoul Identity purchase you may return it for a replacement or full refund of the purchase price. If you receive an item you did not order, email me and I will take care of the problem immediately and always to your satisfaction. Returns: Mail to: Seoul Identity, 29415 Hamm Rd., Eugene, OR 97405. Phone (541) 554-7507

Damaged Shipments Policy - Our shipping department (me) takes great pride in their low damage rate, but damages do sometimes happen. If you receive a damaged package, please email or call me. I will reship the damaged item(s) as soon as possible.

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Custom Hangul Word Necklace
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